At Green Basket (greenbasket.in.net), customer satisfaction is our top priority. This Refund Policy outlines the conditions under which refunds may be issued.
You may be eligible for a refund under the following circumstances:
The following items are generally not eligible for refunds:
To request a refund, customers must contact us within 24 hours of delivery with order details and supporting images (if applicable).
Approved refunds will be processed through the original payment method or credited to the customer’s wallet, as applicable.
Refunds are usually processed within 5–7 business days after approval. Bank processing times may vary.
Orders can be cancelled before dispatch. Once the order is shipped or out for delivery, cancellation may not be possible.
In case of failed or duplicate payments, the excess amount will be refunded automatically within the standard processing time.
Green Basket reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on the website.
For refund-related queries, please contact us through our website.
Please note that the legally registered business name for banking, payment settlements, invoices and documentation is GREENY BASKET. The website and customer-facing branding may display the shorter form "Green Basket" for marketing and design convenience. Both names refer to the same entity operating this platform.